Osceola, WI, USA
Policies
SHIPPING
We ship broad and full spectrum formulas to clients on file (21+) throughout the country. We are not accepting new clients located in Idaho, Kansas, Nebraska, North & South Carolina, Minnesota and Wyoming.
Average delivery time is 2-3 days, though coastal addresses may take as many as 5 days.
Orders placed by 2pm Monday-Friday will ship the same day. Orders placed Saturday by 10am will typically ship the same day. Orders placed Sundays will be delivered to the post office Monday for same day processing unless there is a Federal holiday.
Orders for heat sensitive products will typically ship with a cold pack in the hot Summer months. We do encourage timing orders to arrive when they can be picked up in a timely fashion to avoid over exposure to heat in the Summer months.
PRIVACY POLICY
Privacy Policy for Midwest Craft CBD + Hemp Center
(Midwest Craft LLC)
Last Updated: August 1, 2026
Midwest Craft CBD + Hemp Center, operated by Midwest Craft LLC (“Midwest Craft,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites (including midwestcraftcbd.com, cbd.delivery, and related domains), make purchases, contact us, schedule appointments, or otherwise interact with our online or offline services (collectively, the “Services”).By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.
Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Contact and identification details: name, email address, phone number, shipping and billing address.
- Age verification information: date of birth, government-issued ID details or images, and related verification data (required because we ship only to individuals aged 21+; verification may occur via records on file, video chat, or in-person appointment).
- Order and transaction information: products purchased, order history, payment-related details (processed securely by third-party providers such as Square; we do not store full credit card numbers), referral notes, and communications.
- Communications: information you submit via contact forms, emails, phone calls, video appointments (e.g., via Whereby), or other inquiries.
- Account or preference information if you create one or opt into communications.
Information Collected Automatically
- Device and usage data: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, time spent, and interaction data.
- Cookies and similar technologies: We use cookies (including for the age-gate confirmation that you are 21+) and similar tools for site functionality, analytics, security, and (where applicable) marketing. You can control cookies through your browser settings; declining certain cookies may limit site features.
- Location data: approximate location derived from IP address.
We do not knowingly collect sensitive personal information beyond what is necessary for age verification, order fulfillment, and legal compliance related to hemp-derived products.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, arrange shipping (primarily USPS in discreet packaging), and handle returns/exchanges.
- Verify age and identity to comply with applicable laws regarding the sale and shipment of our products.
- Communicate with you about orders, inquiries, appointments, education sessions, or customer service.
- Improve our website, products, Services, and customer experience.
- Send marketing or promotional communications (only with your consent or as permitted by law; you may opt out at any time).
- Detect, prevent, and address fraud, security issues, or technical problems.
- Comply with legal obligations, enforce our terms, and protect our rights, property, or safety (or that of others).
- Analyze usage in aggregated or de-identified form.
How We Share Your Information
We do not sell, rent, or trade your personal information for monetary consideration.
We may share information with:
- Service providers who assist us (e.g., payment processors such as Square, shipping carriers such as USPS, website hosting, analytics, email/communication tools, and age-verification or video tools). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Professional advisors (legal, accounting) as needed.
- Authorities or third parties when required by law, subpoena, court order, or to protect rights, safety, or property, or in connection with a business transfer (merger, acquisition, etc.).
- With your consent or at your direction.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. Payment processing is handled by reputable third parties using industry-standard encryption. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (including age-verification and transaction records), resolve disputes, and enforce our agreements. Age-verification records and order history may be retained longer as required by law or for legitimate business purposes.
Your Rights and Choices
Depending on your location (including under applicable U.S. state laws such as those in California or other states with privacy statutes), you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your information (subject to legal retention requirements).
- Opt out of certain processing or marketing communications.
- Appeal decisions regarding your requests (where applicable).
To exercise these rights, contact us using the details below. We will respond in accordance with applicable law. You may also manage cookies via your browser and unsubscribe from marketing emails via the link in those messages.
Children’s Privacy
Our Services are intended solely for individuals aged 21 and older. We do not knowingly collect personal information from anyone under 21. If we learn we have collected such information, we will delete it promptly. Parents or guardians who believe we may have information about a minor should contact us immediately.
Third-Party Links and Services
Our websites may contain links to third-party sites or services (e.g., payment processors, video tools). This Policy does not apply to those third parties. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect changes. Material changes will be indicated by posting the revised Policy on our websites. Continued use of the Services after changes constitutes acceptance of the updated Policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, or to exercise your rights, please contact us:
Midwest Craft CBD + Hemp Center / Midwest Craft LLC
Osceola, WI, USA
Phone: (715) 557-8437
Email: info@midwestcraft.com
APPOINTMENTS / CONSULTATIONS
We are available for calls Monday-Friday, 10am-5pm. Traditional telephone as well as video chats are an option. We may offer on-site consultations in the future on a case by case basis.
21+
While some states have not designated an age requirement for products containing legal amounts of THC, our policy requires every client on file having verified an age of 21 or older prior to shipping.
If you are not a current client and would like to verify, or have placed an order and need to verify, please visit MidwestCraftCBD.com/21 .
Get the most from your oil
How To...
We generally recommend splitting your daily administration into at least two, AM & PM (PM about 45 mins before bed.)
How much? Circle back to your education session. Call the Center and we can discuss a specific recommendation.
• Store in a cool, dry place, out of direct sunlight and with minimal temperature fluctuation. A cupboard is great.
• With the bottle closed, shake well. Pinch and release the rubber bulb to fill the dropper to desired amount.
• Gently press down and unscrew the lid, and adjust the amount in the dropper to your desired administration. (You may tilt the bottle at a slight angle to make it easier to fill the dropper, being careful not to spill.)
• Squeeze dropper contents into your mouth and swallow. Many clients keep it in their mouth for 60-90 seconds before swallowing.
• Start with a full serving (or the amount recommended by your educator) and adjust the amount by 1/4-1/2 dropper increments to increase or decrease.
• Tincture may be used once or twice daily, or in smaller amounts throughout the day.